Prepared for review: 17 October 2026. Not adopted as final policy or an executed agreement. Effective date pending.
Details requiring confirmation
- Responsible legal entity and address
- Applicable laws, grounds and rights processes
- Provider/subprocessor inventory and international transfers
- AI provider retention and training settings
- Verified security controls and retention schedules
1. Who this draft concerns
AQClouds is the platform and brand described on this website. The legal entity responsible for the website, its address, applicable jurisdictions and privacy contact responsibilities require confirmation before this notice is adopted. Privacy enquiries can be sent to hello@aqclouds.com.
2. Information collected directly
When you choose to email an enquiry or access request, the information may include your name, business email, company, country, optional phone number, selected plan or modules and description of requirements. The current website forms prepare an email locally; they do not send it to a form backend. Information reaches AQClouds when you send your email. Hosting and email services may process technical connection or delivery information; their exact logging practices require verification.
3. Account, organization and customer-uploaded data
Customer platform deployments may process organization and authorized-user information, customer contacts, equipment identifiers, work orders, schedules, service reports, parts, technical records and support interactions. These are distinct from website enquiries. Business customers determine the information they upload and must have authority to provide it. The relevant service agreement and DPA must define each party’s role for each processing activity.
4. Purposes and processing grounds
Enquiry information is used to review requirements, respond, arrange discussions and manage the related business relationship. Platform information is processed for agreed service operations. Applicable processing grounds, optional marketing preferences and any additional uses must be identified and documented before this policy is finalized. An enquiry is not automatic consent to unrelated marketing.
5. AI-assisted processing
Configured AI features may use equipment context, support conversations, service history and approved references to assist users or qualified technicians. Provider identities, locations, retention settings, model-training arrangements and the precise data supplied to each AI service must be confirmed for the deployment. No claim that customer data is excluded from model training or confined to a particular region is made here. Avoid submitting unnecessary personal or sensitive information.
6. Cookies, storage and analytics
The authored website uses session storage for the selected solution module. Calculator values and prepared email content are handled in page memory. No analytics, advertising or marketing-tracking script was found in the reviewed website source. Hosting, authentication and third-party infrastructure behavior still requires a separate verification. See the Cookie Policy draft.
7. Service providers and international transfers
Hosting, email, AI and other service providers may process information where used. The provider/subprocessor list, data locations, transfer arrangements and safeguards are unresolved and must be documented before applicable services are activated. Do not assume that data remains in your country.
8. Security and access
Security measures should be proportionate to the information and agreed service scope. Access controls, authorized personnel, encryption settings, incident response and backup arrangements must be verified and documented. This draft does not promise a certification, absolute security or a specific security control that has not been confirmed.
9. Retention and deletion
Information should be retained only for documented business, contractual and applicable legal purposes. Specific enquiry, account, operational-record, log and backup retention periods remain to be confirmed. Deletion, return and export procedures for customer data must be included in the relevant service agreement.
10. Rights and organization requests
Depending on applicable law and the processing activity, individuals may be able to request access, correction, deletion, restriction or other rights. Contact hello@aqclouds.com; identity and authority may need verification. Where a business customer controls uploaded data, requests may need to be directed to that organization. Applicable rights, exceptions, response procedures and complaint channels require legal review.
11. Policy updates
The adopted policy should state an effective date and explain how material changes are communicated. This version was prepared for review on 17 October 2026 and has no adopted effective date.
This draft is provided for review rather than as a claim of compliance with any specific regulation or certification.