Prepared for review: 17 October 2026. Not adopted as final policy or an executed agreement. Effective date pending.
Details requiring confirmation
- Contracting legal entity and acceptance
- Scope, IP rights and customer-data licenses
- Fees, suspension and termination processes
- Liability allocation and mandatory rights
- Governing law and dispute resolution
1. Status and acceptance
These draft terms are not an executed service agreement. Final terms must identify the contracting entity, customer, acceptance mechanism, effective date and order of precedence with any order form, DPA and commercial schedule before activation.
2. Service descriptions
AQClouds connects equipment, support interactions, service operations and technical knowledge. Service CRM manages operational service workflows; QR AI Support provides safe user-level first response; AI Technical Assistant supports qualified technicians. Actual modules, integrations, configurations and scope are agreed in writing. Website illustrations are demonstrations, not a contractual specification.
3. Organization accounts and authorized users
An organization should appoint authorized administrators, maintain accurate account information and permit access only to authorized users. The authority to request access must be confirmed. Website access requests do not create an organization or activate a subscription.
4. Account security and customer responsibilities
Customers are expected to protect credentials, manage authorized access, maintain appropriate equipment records and obtain the necessary permissions for uploaded information and technical materials. The agreed service terms should allocate configuration, user training and administration responsibilities.
5. Acceptable use
Proposed restrictions include unlawful activity, unauthorized access, malicious code, infringement, misuse of personal information, circumvention of access controls and use contrary to approved safety procedures. Monitoring, enforcement and appeal processes require agreement and legal review.
6. Equipment, service data and intellectual property
The agreement must define rights in customer data, customer-supplied documents, AQClouds software and platform materials, outputs and permitted service-use licenses. Customers should only provide content they are entitled to share. Ownership, export rights and any use of aggregated or derived data must be expressly agreed; this draft does not transfer ownership.
7. AI assistance and professional technical responsibility
AI functionality supports information access and operational workflows. It does not replace qualified technical personnel, manufacturer instructions, appropriate safety procedures or professional judgment. Outputs may be incomplete or incorrect and require verification. User-level support must remain within approved safe boundaries. Qualified technicians remain responsible for technical decisions. AI-generated guidance must not be presented as approved manufacturer instructions without a verified source.
8. Service availability and third parties
Availability, support coverage, maintenance, backups and recovery expectations must be confirmed before service activation. No uptime guarantee or SLA is established here. External systems, connectivity and third-party providers may affect functionality; their roles and terms must be reviewed.
9. Fees and subscriptions
Prices, billing frequency, user/module entitlements, implementation scope, taxes and payment methods will be provided and accepted before activation. No price, trial, discount or payment obligation is created by this draft or the provisional plan categories.
10. Suspension and termination
Grounds, notices, cure periods, emergency suspension, cancellation processes and termination effects remain subject to agreement. Data export, return, retention and deletion arrangements must be settled before a customer relies on the service.
11. Liability, warranties and disclaimers
Allocation of liability, any permitted exclusions or caps, warranties, indemnities and non-excludable rights require legal review and express agreement. No liability amount or blanket waiver is supplied in this draft. No guaranteed savings, first-time-fix result or safety-critical outcome is promised.
12. Governing law, changes and contact
Governing law, jurisdiction and dispute-resolution provisions are unresolved and must be agreed. Final terms must set a change-notification and acceptance process. Questions: hello@aqclouds.com.
This draft is provided for review rather than as a claim of compliance with any specific regulation or certification.